The voice sounds right. The face looks right. That's the whole problem.
A few seconds of public audio or video is now enough to convincingly fake someone. This page covers what that actually looks like, and gives you checklists to use before a crisis, not during one.
The one rule that still works: never authenticate someone using the same channel they contacted you through. If a call or video sounds or looks right but asks for money, a code, or secrecy, hang up and contact that person or company back on a number or app you already had saved, not one they just gave you or that appeared on this call.
What AI scams actually look like
Voice cloning
A familiar voice, asking for money or a code
A few seconds of public audio, a voicemail greeting, a video you posted, is enough to clone a voice convincingly. Used for fake grandchild emergencies, a "boss" asking for an urgent transfer, and virtual-kidnapping calls that play a cloned voice screaming for help. No one has actually been taken; the call is designed to stop you thinking.
Deepfake video calls
A real-looking face on the call
Live deepfake video has fooled experienced professionals on real conference calls, including a well-documented case where an employee authorised a large transfer after a video call with what looked like multiple senior colleagues. Seeing a face on a call is no longer proof of who it is.
AI-written phishing
No more typos to spot
Emails and texts personalised with details scraped from your social profiles, written with none of the spelling and grammar mistakes that used to be the giveaway. Judge the request, not the writing quality.
Fake AI tools & downloads
A "ChatGPT" or video-generator app that isn't
Fake download pages and browser extensions impersonating popular AI tools, built to install malware or steal saved passwords. Only install AI tools from the official app store or the company's own verified domain.
Romance deepfakes
Voice notes and video calls from someone who doesn't exist
Cloned voices and manipulated video let romance scammers "talk" and take video calls, making a fabricated relationship feel real over weeks or months before the money request arrives.
Fake job interviews
A deepfake "hiring manager" on a video interview
Used both to extract personal information under the guise of onboarding paperwork, and in reverse, scammers using deepfakes and stolen identities to get hired remotely themselves. If a video interviewer's face looks slightly off or avoids normal back-and-forth, treat it as a warning sign.